Helping the World Run Better with Risk-Resilient and Sustainable Operations and Supply Chain

In the face of uncertainties, efficient and connected operations and supply chains enable resilience and agility to respond to disruptions and provide competitive advantage to organisations through faster time-to-market, increased quality, and improved customer service.

This session will bring customer stories to life and provide a strategic perspective of the SAP Digital Supply Chain portfolio and how advanced technologies such as Artificial Intelligence (AI), Machine Learning (ML), Internet of Things (IoT), Robotic Process Automation (RPA), and Data Visualisation are part of the SAP portfolio today and will be expanded in the future roadmap.

With around 60% of all global carbon emissions coming from supply chains, the path to net zero is critically dependent on building more sustainable supply chains.

Creating a sustainable world requires leading by example – to record, report, and most importantly act on your carbon data.

Keeping Workers Safe Using Intelligent Compliance Processes and SAP BTP

SAP BEST RUN 2023 AU WINNER – SAP INDUSTRY DISRUPTOR

CITIC Pacific Mining (CPM) harnessed the power of SAP BTP to build an SAP SuccessFactors extension that streamlines uploading, processing, and validating employee licenses and certifications using OCR & AI. Starting with an intuitive UI that allows users to upload photos, automatically extract data, and trigger approval workflows, this ensures accurate, up-to-date info, saves time and money, all while keeping the workforce safe.

This session will share how CPM collaborated with SAP AppHaus for a Human-Centered approach to innovation, demonstrate how we have automated our document compliance process using SAP BTP and explain how we are expanding our SAP BTP application to include infield assessment documents.

• How you can use SAP BTP to extend your existing SAP systems
• The benefits of utilising SAP AppHaus to help solve business problems.
• How using SAP BTP in asset heavy industries can help your business improve safety, productivity and reduce risk

Moving from Days to Hours with SAP’s Intelligent Asset Management for Mining Machinery Health Monitor

Lighthouse Indonesian mining company Petrosea achieved an additional 50% on the OEM’s recommended life of their mining machinery components. They created a custom legacy asset performance management system that couldn’t provide the real time asset health monitoring data needed to achieve their vision. Petrosea turned to SAP Intelligent Asset Management (IAM) and Business Transformation Platform (BTP) solutions to create an out of the box live mining machinery asset health monitoring solution that shifted predictive maintenance from days to hours. Marty explains how they designed and developed the complex predictive maintenance solution that leveraged live machinery telemetric and asset maintenance data into a asset health monitor that created automated maintenance notifications based on complex failure mode effects analysis (FMEA) rule sets.

• How Petrosea leveraged SAP’s IAM, BTP, SAC and Data Intelligence suite to capture and analyze large volumes of live machinery data
• How you can leverage live data to improve business outcomes
• The value of SAP cloud solutions to create out of the box capabilities in the cloud
• How predictive maintenance can improve your business operations while improving sustainability of your resources

Achieving Seamless SAP EWM MFS Integration – Without the Middleware!

Sigma Healthcare had outgrown its existing distribution centre in Hobart and embarked on a project to construct a new greenfield facility to increase capacity. The company was installing a conveyor at the new site to aid in the picking and packing process and was looking for a way to integrate it with SAP EWM processes, without the need for middleware. SAP MFS (Material Flow System) was successfully deployed to bridge the communications gap between conveyor PLCs and EWM.

Sigma is now benefitting from seamless integration: “This is the first site that we have not used a third party to integrate our automation equipment with SAP, so having this direct integration has improved efficiencies, which has allowed greater capacity to flow through the process. Reducing human inputs and utilising scanning for pick verifications has also increased our pick accuracy for a more streamlined operation.” Hear how Sigma worked with SAP supply chain specialists The Config Team, to deliver a truly connected warehouse operation. This session will share:

• Benefits of direct MFS integration with SAP EWM
• Automation enabling SAP EWM to provide further improvements to warehouse operations
• How end user buy-in helped ensure a successful adoption

EAM Case Study: AGL’s Mental Health Incident Management App built in SAP using Human Centred Design

The issue of mental health and related impacts on the health and wellbeing of AGL’s workforce was increasingly becoming of material concern to the management. Unfortunately, the extent of and potential severity of this issue was relatively unknown due to a lack of accurate and dependable reporting and analysis of these types of incidents.

There was an urgent need to create a process where employees and relevant leaders can adequately and confidentially identify, report and monitor psychologically impacting events in the workplace, or events which impact them in a way which requires support, acknowledgment or intervention by their colleagues, leaders, and relevant Human Resource partner and injury management coordinators.

We developed a Fiori app using Human Centered Design (HCD) principles to record and confidentially process these incidents with enough smarts built in to determine the level of support required for processing the incident with sensitivity. By focusing on building genuine empathy for, and understanding of, the people that will be using the app, HCD approach helped make sure that the new app was tailor-made to meet the workers’ needs and wants.

The audience will take away three key learnings:

• Psychosocial incidents are becoming a material concern for the current and future workforce.
• Human centered design principles help approach a problem with empathy to create solutions tailor-made for efficient use.
• Leveraging the integrations and security features available within SAP made it possible!
• The Benefits of first of its kind app built in SAP using HCD principles

Sailing In Rough Seas – The Case for Maintenance Mobility

Implementing mobile maintenance solutions in asset-intensive industries carries unique challenges, risks, and opportunities. From preparing a relevant business case to mastering mobility, this journey is filled with all sorts of pitfalls. Uncover where to set sail, how to navigate perilous seas – and above all, why venture into this relatively unchartered territory in the first place. By building the right crew, embarking on the right itinerary, and docking on the right shore at the right time – this crossing might well come out as particularly fruitful and rewarding.

Revolutionize Your Assets with Intelligent Asset Management

Hear how the SAP Asset Performance Management application and SAP S/4HANA support end-to-end business processes at energy company Chevron Corporation. See how Chevron uses a closed-loop approach in the critical maintenance phases of strategy management, execution, inspection management, deviation management, performance analysis, and improvement.

The key learning is on closed loop Asset Strategy development, implementation and execution.

The Power of an SAP S/4HANA Greenfield Implementation for Asset and Organisational Change

Woodside have been on a journey to implement SAP S/4HANA, increasing complexity by the merger of Woodside and BHP Petroleum in 2022. The journey to date has included a proof of concept, followed by product assessment and selection and is now on track for a 2024 go-live. Already much has been achieved, for those considering the move to SAP S/4HANA this is an opportunity to hear about the approach and key milestones Woodside have taken to set up for a successful transformation and what it means for Woodside’s ambition to bring global operations together.

The presentation will cover how to teach an organisation how to speak a new ERP ‘language’.

Key takeaways include:

• Strong Executive Engagement and Support is Key
• Empower Subject Matter Experts and Business Process Owners to make decisions
• Rigorous design change process to limit unnecessary enhancements
• Expose a wider user base to proposed fully integrated process design early and get their feedback

Tangible Opportunities to Align with ISO Standards in a Digital Asset Management World

International standards in asset management offer consistency and a coordinated consensus-based approach to global Next Practice. Based on practical applications and case studies in strategic asset management this session will offer new insights into ISO standards for asset management. Addressing questions such as “what does ISO alignment mean for SAP organisations?” and “what change initiatives, organisational culture and Governance and Policy adjustments are required?”

This will include a case study from an Australian railway infrastructure organisation, and introduce the new data management guidance standard – outlining what this standard means for EAM practitioners (ISO 55013 Guidance on the Management of Data Assets).

• Why and how international standards impact organisational performance through implementation of SAP
• Understanding of the role and support of Asset Management standards in promoting Next Practice are realised
• Practical examples and case studies of ISO standards alignment in Asset Management – making it real!

Presented by: Kerry Brown, Professor of Employment and Industry, School of Business and Law Edith Cowan University, & Tina Watkin, GM Safety, Risk & Assurance, Queensland Rail

Tangible Opportunities to Align with ISO Standards in a Digital Asset Management World

International standards in asset management offer consistency and a coordinated consensus-based approach to global Next Practice. Based on practical applications and case studies in strategic asset management this session will offer new insights into ISO standards for asset management. Addressing questions such as “what does ISO alignment mean for SAP organisations?” and “what change initiatives, organisational culture and Governance and Policy adjustments are required?”

This will include a case study from an Australian railway infrastructure organisation, and introduce the new data management guidance standard – outlining what this standard means for EAM practitioners (ISO 55013 Guidance on the Management of Data Assets).

• Why and how international standards impact organisational performance through implementation of SAP
• Understanding of the role and support of Asset Management standards in promoting Next Practice are realised
• Practical examples and case studies of ISO standards alignment in Asset Management – making it real!

Presented by: Kerry Brown, Professor of Employment and Industry, School of Business and Law Edith Cowan University, & Tina Watkin, GM Safety, Risk & Assurance, Queensland Rail

Inventory Optimisation – Min/Max is Costing you More Than you Know and Why You Need to Recalculate Regularly

If cash (working capital) management is a focus or an area of concern in your business, come along and I’ll show you how to open the bonnet, tune the engine, and get moving! With this analogy, if you do not regularly calculate your MIN/MAX settings it’s like you are driving a vehicle from the 70’s! Big, heavy, gas guzzling monster! Time to upgrade!

During this discussion, we will dig into the process to calculate and set your reorder point (MIN) and when and how to use MAX stock settings effectively. This will also include the need to understand the quality of your demand signal, the performance of your suppliers, and how standard SAP functionality has all that you need without any added configuration. Calculating the MIN/MAX settings do need attention and when not calculated, cash is WASTED! Let’s get into it!

Key Takeaways:

• Clarity on the purpose and objective of the MIN/MAX settings
• When to stock and when not to stock
• Understanding the Demand Signal in one hand and Supplier Performance in the other
• How to extract cash asap!

DEEP DIVE: The MRP Playbook: Getting the Right People, Parts and Tools at the Right Place and Time

Wading through the work order, reservation and requisition lists needed to plan and schedule work at any organization is absolutely intimidating. On the surface, it seems nearly impossible to quickly identify and prioritize what tasks and exceptions need to be addressed first. Couple this with today’s Supply Chain uncertainty and you have the recipe for chaos and a lot of STRESS!

Join us as we walk through the daily steps a Planner, Expeditor, Buyer and MRP Controller take to prioritize reservations, requisitions, and PO’s using simple and effective MRP exceptions to get the right people, parts and tools at the right place and time! We’ll also walk through some strategies our Maintenance Foremen use to quickly identify material needs for upcoming work and pinpoint potential delivery issues that might arise.

We will take it a step further and walk through the custom reporting tools we use to identify opportunities to optimize inventory levels that maximize cash flow and minimize downtime and the administrative burden of spot purchases. This interactive session will provide:

• A brief overview of Denbury’s standard materials management process
• Utilising material availability checks when planning work and identifying potential supply issues for future work
• Role Based MRP exception and daily processes
• Using standard SAP to calculate lead times and history to optimise inventory decisions

Presented by: Justin Lester, Director Supply Chain and Enterprise Asset Management, Denbury Inc (USA) & Tim McLain, COO & Global Director – MRO Materials Management. Missing Link Supply Solutions 

Getting Started on Hydro Tasmania’s Enterprise Portfolio and Project Management (EPPM) Journey

This project is in its early days; however, the concept is building steam. Starting with capturing processes in a portal that aligns to ISO 55001. We’ll share how we have documented problem statements and are working with SAP to explore how SAP EPPM can help to improve our approach to lifecycle asset management. Defining and identifying phases of work, decision points, metrics that mater and clear dashboards to track progress while driving accountability.

This session will include an overview of Hydro Tasmania’s process portal, efforts to improve PPM via deep dive workshops with SAP and gaining an understanding of customer requirements to inform the work. A story on where we are at with business case development and justification for the large number of resources, time and money required to realise this massive step change. Getting agreement for change, gathering the right people, documenting the benefits. Key audience lessons include:

• Ideas on how to capture process.
• Planning to make the most of SAP upgrades.
• Approaching stakeholder management.
• EPPM opportunities via our next SAP upgrade.

Deep Dive: SAP Service and Asset Manager – Choose Your Own Mobility Adventure

Mobile solutions need to handle raising notifications, work order execution, work instructions, status updates, notification history, recording of measurements, gathering of images/photos, time confirmations, and more. Sunwater and Fortescue Metals Group have both implemented SAP Service and Asset Manager (SSAM) in 2023, for their maintenance field workers. With the aim of achieving operational improvements by data capture in near real time, and the reduction of paper and double handling, they are already seeing the benefits.

In this “Choose Your Own Adventure” Deep Dive session, Vicki and Jeff will compare their journeys in side-by-side live demos, showcasing the use of the same screens in different ways. Plus explain the configuration and enhancements they have made to get the most from SAP Asset Manager for their individual use case needs, including which functionality they are using and why.

Expect to see live demos and walk away with excellent takeaways to guide you, if you’re considering SAP Service and Asset Manager, or any other mobile application.

Key takeaways:

• What Distribution models can be used to send data to the app?
• What implementation methods work best?
• What use cases does SSAM cover?
• What features are being used or not used and why?
• What devices are used and why?
• How does the offline capability affect end users experience?
• Traps for young players!

Vicki Hlinovsky , Business Process Lead (EAM), Sunwater & Jeff Albert, Senior Maintenance System Specialist, Fortescue Metals Group

DEEP DIVE: 10 Practical Steps That Will Ensure Reliable Supply Chain Data – 90 mins

Inaccurate Supply Chain data (master data) is still one of the top three challenges being experienced in the planning and procurement functions of the supply chain. Thankfully, there is light at the end of the tunnel.

Master data quality is a symptom of incorrect supply chain management routines. This Deep Dive session will take you through the 10 practical steps, applicable in any supply chain, that are guaranteed to build trust and confidence within the planning and procurement functions of your supply chain.

You will come to the realization that master data is more a symptom of poor supply chain management, rather than the cause of costly supply chain performance. Experience the power of working with clean, trusted, and reliable data every day. Measure the value to business as quality data makes it possible to target and achieve significant improvement in cost reduction and service level improvement.

The content of this session is based on the experience of multiple clients who are over the moon since they’ve applied these ten steps. If you have remote access to your live supply data, you are encouraged to bring your laptop to this masterclass

Key Audience takeaways:

• Standard SAP transaction codes that will guide you to the opportunity in your live data
• Building blocks to data maturity
• Business Value Opportunities to be achieved from better data

Award Winning Data-Driven Supply Chain Management with SAP Analytics Cloud 

SAP BEST RUN AU 2023 WINNER – SAP DATA AND ANALYTICS

Learn how Ballance, a farmer-owned co-operative in New Zealand, optimizes agricultural practices by combining agri-science and technology. Through science-based nutrient products and services, Ballance enhances farming productivity, profitability, and sustainability. Discover the key role of SAP Analytics Cloud (SAC) and SAP Cloud Platform Integration in their data-driven supply chain management system. Gain insights into real-time inventory, demand, and logistics visibility, predictive analytics for better decision-making, and seamless integration with other systems. Understand Ballance’s end-to-end supply chain, from sourcing to customer delivery, ensuring quality, safety, and efficiency. Explore the challenges and opportunities faced in implementing such a system in the dynamic agriculture industry, and gather practical tips for achieving sustainable growth.

The presentation will include:

• Benefits of SAP Analytics Cloud and SAP Cloud Platform Integration in data-driven supply chain management for agriculture, including real-time visibility, predictive analytics, and seamless integration
• Key components of Ballance’s supply chain management, ensuring quality and efficiency from sourcing to delivery.
• Strategies to overcome challenges and leverage opportunities in implementing data-driven supply chain management in agriculture.

10 Seconds of Courage

The inspiring story of martial arts Sensei, Nadine Champion and the techniques she’s developed to find courage when she needed it.

Nadine Champion is a fighter, inside the ring and out. As a martial artist with almost 30 years’ experience and an undefeated full contact fighter, Nadine has learnt a lot about inner strength. Not many people have the opportunity to spend twenty years learning about life from a living martial arts Master like Nadine did. In 10 Seconds of Courage, Nadine shares her story and passes on wisdom that helped her find academic and professional success, and even helped her win her fight against cancer.

These are universally touching ideas of courage, fear, resilience, self-doubt and belief, overcoming adversity, sacrifice, illness and the bravery to seize opportunities. People share similar fears and pains. Most are afraid of illness or death (for themselves or their loved ones), they are afraid of failing (especially publicly) but also are scared of never living up to their potential for a full life.

10 Seconds of Courage is a powerful call to action challenging readers to “change their thinking” in order to succeed. This session will provide inspiration and easy to use practical solutions for facing our fears, big or small. Concepts such as the ‘I Am’, ‘Why Not You’ and ‘Emotional Volume Control’ are simple but have a profound effect on changing your thinking for the better.

Deep Dive: Why Believe in SAP Asset Performance Management?

This Deep Dive session is a follow-on from our Asset Performance Management (APM) overview session presented at Mastering SAP in 2022 and is a deeper look into the burgeoning world of Asset Performance Management. 

One year ago, Precision Drilling was on the cusp of a productive APM tenant. Today, after several months of production time with APM, the team can present and demonstrate the use cases implemented and results.

The session will include:

• What does it take in SAP S/4HANA to be ready for APM technology?
• Why think out of the box with APM Concepts
• Technically, what does APM require in terms you can understand?
• Functionally, what will your organization have to do to support, use and see value from APM?
• Where is Precision Drilling going next, and how do we keep in lockstep with SAP?

Are there lessons from this project? Yes, but they are more like key takeaways than lessons. Why say that? Well, each of our organizations is different, and the lessons that Precision Drilling learned will be different than what you learn—the key takeaways, though, will benefit everyone.

1. Data, as always, leads the pack in importance

2. Discipline within executing your business processes

3. Scrutiny of the data and the processes (Who is going to look at and act upon exceptions and outliers?)

We promise you will come away from this session with a deeper understanding of APM technically and what functionality it has. But, maybe more importantly, though, will be your overall ability to believe in the concept of APM and specifically SAP’s product!

Presented by Norm Poynter, Co-founder & MD, Asset Management Advocate (CAN)

Cultivating Freedom as an Attitude for Resilience and Ownership

Stephen, a former Al Qaeda hostage, takes you on a profound journey through the power of the human spirit and the significance of maintaining a positive attitude in the face of overwhelming challenges. Having experienced unimaginable hardships during his six years in captivity, Stephen offers a unique perspective on the resilience of the human mind and spirit.

After regaining his freedom in 2017, Stephen chose to share his remarkable story through his book, “Six Years with Al Qaeda.” The book quickly soared to best-seller status in South Africa within its first five weeks of release and secured the prestigious adult non-fiction category award at the South African Book Awards in 2021.

Through his deeply impactful keynote speeches, Stephen reveals the core theme of his experiences: “Freedom is an attitude.” He empowers and connects by imparting the invaluable lessons he learned during his time in captivity. This transformative message holds profound relevance for individuals confronting obstacles in both their personal and professional lives.

By sharing his insights, Stephen helps people explore the concept of freedom through mindset and attitude. Drawing from his own harrowing journey, he inspires others to harness their inner strength and embrace ownership of their lives, even amidst the most challenging circumstances.

Join Stephen in this transformative keynote as he illuminates the extraordinary power of the human spirit and leaves a lasting impact on how we perceive and embrace freedom in our lives.

A Data Tradie’s Guide to Surviving SAP Projects

Imagine that you have been nominated as the SAP Pro for your area and you’re now a member of a project team to develop, upgrade and implement changes, as well as still having to do your day job. Only the project entails five overlapping projects, across two interfacing SAP systems in two years.

Well, it happened to me, and our challenge was to implement these projects (which included significant maintenance workflow and contract management changes and an SAP S/4HANA upgrade) with minimal interruption to daily operations. In this multi layered case study I’ll share my “Data Tradie” approach, where I draw upon my trade background from early in my career and apply that methodology as an SAP product owner and end user.

• The importance of processes when developing SAP requirements.
• Change management across all the projects.
• How we captured and rolled out changes to workflow.
• When you should start with a clean slate.
• Combining Functional Testing with User Acceptance Testing where possible.

Right Parts, Right Resources, Right Place, Right Time – Delivering on the Dream with SAP Integrated Business Planning

Discover how the SAP Integrated Business Planning (IBP) process for Maintenance, Repair, and Operations (MRO) can calculate and optimize spare parts and workforce planning for both maintenance and projects. This session will compare traditional approaches, such as Material Requirements Planning (MRP) and demonstrate SAP IBP for MRO, discuss real-world success stories, and share the future strategy and roadmap from SAP for this IBP capability.

Join this session to

• Understand the value of planning and forecasting with Integrated Business Planning (IBP) compared to traditional MRP approaches
• See a demonstration of the latest capability, including standard integration to SAP S/4HANA Asset Management
• Gain visibility of the latest strategy and roadmap

Presented by:

Graham Nicholson, Solution Advisor Expert – Intelligent Asset Management and Intelligent Supply Chain, SAP  & Hemant Biradar, Senior Solution Advisor – Supply Chain & Digital Manufacturing, SAP

Helping the World Run Better with Risk-Resilient and Sustainable Operations and Supply Chain

In the face of uncertainties, efficient and connected operations and supply chains enable resilience and agility to respond to disruptions and provide competitive advantage to organisations through faster time-to-market, increased quality, and improved customer service.

This session will bring customer stories to life and provide a strategic perspective of the SAP Digital Supply Chain portfolio and how advanced technologies such as Artificial Intelligence (AI), Machine Learning (ML), Internet of Things (IoT), Robotic Process Automation (RPA), and Data Visualisation are part of the SAP portfolio today and will be expanded in the future roadmap.

With around 60% of all global carbon emissions coming from supply chains, the path to net zero is critically dependent on building more sustainable supply chains.

Creating a sustainable world requires leading by example – to record, report, and most importantly act on your carbon data.

Deep Dive: SAP Service and Asset Manager – Choose Your Own Mobility Adventure

Mobile solutions need to handle raising notifications, work order execution, work instructions, status updates, notification history, recording of measurements, gathering of images/photos, time confirmations, and more. Sunwater and Fortescue Metals Group have both implemented SAP Service and Asset Manager (SSAM) in 2023, for their maintenance field workers. With the aim of achieving operational improvements by data capture in near real time, and the reduction of paper and double handling, they are already seeing the benefits.

In this “Choose Your Own Adventure” Deep Dive session, Vicki and Jeff will compare their journeys in side-by-side live demos, showcasing the use of the same screens in different ways. Plus explain the configuration and enhancements they have made to get the most from SAP Asset Manager for their individual use case needs, including which functionality they are using and why.

Expect to see live demos and walk away with excellent takeaways to guide you, if you’re considering SAP Service and Asset Manager, or any other mobile application.

Key takeaways:

• What Distribution models can be used to send data to the app?
• What implementation methods work best?
• What use cases does SSAM cover?
• What features are being used or not used and why?
• What devices are used and why?
• How does the offline capability affect end users experience?
• Traps for young players!

Vicki Hlinovsky , Business Process Lead (EAM), Sunwater & Jeff Albert, Senior Maintenance System Specialist, Fortescue Metals Group

Discovering Customer and Supply Insights with Trusted Data and SAP Integrated Business Planning

The nuclear medicine long term forecasting and financial forecast was excel based, the forecast book was manual, took days to update and could only be run by one person. The transition to SAP Integrated Business Planning (IBP) gave ANSTO the freedom to have on demand actual sales data matched with the forecast data by customer and by SKU. It also gave insights into supply buying patterns and planning assumptions which could be compared with actual planning data to empower us to make data driven decisions to make our processes more efficient.

The presentation will share how trusted data and ANSTO have achieved a reduction in costly imported products equal to $1M savings for the company, gained insights into customer behavior and the ability to categorize customer and products for effective reporting.

Join this session to understand the;

• Importance of not over customizing an SAP IBP implementation
• Using SAP to gain trust in data to have more impact when delivering insights
• The importance of reliable data to have a secure supply chain

Connect, Contextualize and Collaborate – From Reacting to Orchestrating Your Supply Chain

A fun and engaging look at the SAP solutions that can move you from reacting to disruptions, to a more proactive orchestration of your supply chain. We will look at what truly “orchestrating” means and how you get there.

This session will explore how you can connect your supply chain to eliminate process silos, predict disruptions, and create feedback loops to improve business performance, speed innovation, and operationalize sustainability. We’ll then explore how to contextualize your decisions using AI to guide decision making, avoid mistakes, minimize risk, and embed sustainability into daily operations.

Collaborate with your ecosystem to gain visibility into partner capabilities, coordinate to deliver in full and on time, and quickly find new partners to pivot when things change.

The presentation will include:

• How SAP solutions can move you from reacting to orchestrating your supply chain.
• What does “orchestrating” your supply chain mean, and how does connecting, contextualizing and collaborating support this?
• How do you get there?

Empowering Field Workers with an Optimised Mobility Solution at SA Power Networks

With an aging field inspection tool, the opportunity arose to research the market and select a replacement solution. Key priorities were an improved user experience through streamlined data entry, increased efficiency and reliability across the inspection process. As the first project SA Power Networks had taken a complete Human Centred Design approach the team achieved a product configuration that has been adopted well and really met the user needs.

This session will dive in the solution details including; the dynamic business configurable user question sets, with a streamlined User Experience, the capability to interact with Notifications, Work orders and Asset data in the field. Achieving a flexible solution for multiple use cases, including inspections, patrols, work close out, auditing, avalanche events and more.

Join this session to understand:

• What to look for in a mobility tool and what pieces of functionality will enable the best user experience and hence, maximising user adoption
• What key factors will help you to deliver a user-centred mobility tool
• How to structure SAP asset data and question sets to optimise user needs

Presented by:

Sara Camarinha, IT Portfolio Manager, SA Power Networks & Tom Birdseye, Asset Management Systems Engineer, SA Power Networks

Empowering Field Workers with an Optimised Mobility Solution at SA Power Networks

With an aging field inspection tool, the opportunity arose to research the market and select a replacement solution. Key priorities were an improved user experience through streamlined data entry, increased efficiency and reliability across the inspection process. As the first project SA Power Networks had taken a complete Human Centred Design approach the team achieved a product configuration that has been adopted well and really met the user needs.

This session will dive in the solution details including; the dynamic business configurable user question sets, with a streamlined User Experience, the capability to interact with Notifications, Work orders and Asset data in the field. Achieving a flexible solution for multiple use cases, including inspections, patrols, work close out, auditing, avalanche events and more.

Join this session to understand:

• What to look for in a mobility tool and what pieces of functionality will enable the best user experience and hence, maximising user adoption
• What key factors will help you to deliver a user-centred mobility tool
• How to structure SAP asset data and question sets to optimise user needs

Presented by:

Sara Camarinha, IT Portfolio Manager, SA Power Networks & Tom Birdseye, Asset Management Systems Engineer, SA Power Networks

Transitioning to SAP S/4HANA 2022: How TasNetworks Delivered this Transformation, and What Next?

TasNetworks successfully transitioned from ECC6.0 to SAP S/4 HANA 2022 (on prem) in May 2023. Getting there required us to plan around SAP’s roadmap, decide whether to cloud or not to cloud, to Fiori or not Fiori, manage significant new business requirements, understanding multiple dependent projects, all while conducting a wholesale business transformation impacting people and processes.

A five-year roadmap across the EAM and wider SAP footprint was developed resulting in moving away from SAP for field service management functions as well as a soft launch into Fiori and other supporting processes like SAP Signavio. This session will share how this work fitted into TasNetworks wider ICT roadmap and why it was a major driver for the timing of this project.

• A customer’s view on making a successful transition to SAP S/4HANA
• A clear plan to deliver to a truly transformed business
• Understand the decision inputs and reasoning for landing on going to SAP S/4 HANA 2022 on premise, with limited Fiori.
• What is the ‘real’ value that SAP has in your business and how has our world changed?

Understanding SAP’s Strategy for Planning, Scheduling, and Mobile Execution

In the last three years SAP has been making significant investments into the portfolio for Asset and Service Management.

These include:

• New planning and scheduling capabilities in SAP S/4HANA, including Asset Management Resource Scheduling;
• Schedule optimisation and dispatching capabilities in SAP Field Service Management, including crew management, and automated policy design;
• New mobile personas in SAP Service & Asset Manager, including a new dynamic forms engine and integration with SAP Work Clearance Management.

These capabilities support new processes in both Asset and Service Management and are relevant for a broad range of industries and use cases. In this session, we will demonstrate the scenarios these new capabilities can support and provide guidance on how to choose the relevant capabilities for your scenario.

The presentation will include:

• Understand SAP’s strategy for Planning, Scheduling, and Mobile Execution
• See demonstrations of the new capabilities
• Explore the future roadmap for these solutions

Presented by:

Jon Wilson, Global Centre of Excellence – Digital Supply Chain, SAP & Tim Jones, Solution Advisor – Digital Core – Intelligent Asset Management, SAP

Understanding SAP’s Strategy for Planning, Scheduling, and Mobile Execution

In the last three years SAP has been making significant investments into the portfolio for Asset and Service Management.

These include:

• New planning and scheduling capabilities in SAP S/4HANA, including Asset Management Resource Scheduling;
• Schedule optimisation and dispatching capabilities in SAP Field Service Management, including crew management, and automated policy design;
• New mobile personas in SAP Service & Asset Manager, including a new dynamic forms engine and integration with SAP Work Clearance Management.

These capabilities support new processes in both Asset and Service Management and are relevant for a broad range of industries and use cases. In this session, we will demonstrate the scenarios these new capabilities can support and provide guidance on how to choose the relevant capabilities for your scenario.

The presentation will include:

• Understand SAP’s strategy for Planning, Scheduling, and Mobile Execution
• See demonstrations of the new capabilities
• Explore the future roadmap for these solutions

Presented by:

Jon Wilson, Global Centre of Excellence – Digital Supply Chain, SAP & Tim Jones, Solution Advisor – Digital Core – Intelligent Asset Management, SAP

Tactical Wins in Managing Asset Master Data for Data Strategy Realisation

When it comes to implementing a defined data strategy in action, it requires tactical measures and solutions to come together and bring collective business value. During the session, we will cover the business use case of bringing in more reliability in the asset data by introducing data governance tools and measures.

The presentation will cover:

• Why do tactical wins matter when it comes to data strategy realisation?
• How does Master Data Management/Governance tie into operational efficiencies in SAP ERP?
• Why Data Governance should be an ongoing upward journey and not a business milestone?

Asset Statutory Compliance – Can this Really be Managed using SAP?

Asset Statutory Compliance is a major requirement at our AGL Sites. From pressure vessels to cranes and even generators, being compliant is a must to keep the electricity generating. Three years ago, every AGL site was managing their compliance differently; from executing and signing off inspections, to reporting to ensuring the assets are compliant. With the aim of standardizing our approach an AGL project team was set up with site representatives to understand and map out how Statutory Compliance will be managed at our sites using SAP as the driver.

This Deep Dive session will be split into two parts:

Part one: We’ll demonstrate how AGL standardized our procedures, gained endorsement from our site leaders, reviewed our strategies, and ensured the reporting was uniform across the entire fleet.

Part two: We will show how this standardization was implemented into SAP through Master Data updates, reworking Preventive Maintenance Plans, utilizing Notifications Tasks, and using Fiori as the User interface.

The audience will take away:

• How to implement a standardized approach to all statutory requirements
• A means to track compliance and get site/stakeholder buy-in to standard procedure.
• Achieving real time reporting of compliant and non-compliant Assets
• Why change management and training are important to success
• Understanding your Master Data to ensure you achieve the reporting outcome needed.

Presented by: Craig Robert, Program Manager Compliance – Asset Competency, AGL & Graham Johnston, Work Management/EAM Consultant, AGL

Right Parts, Right Resources, Right Place, Right Time – Delivering on the Dream with SAP Integrated Business Planning

Discover how the SAP Integrated Business Planning (IBP) process for Maintenance, Repair, and Operations (MRO) can calculate and optimize spare parts and workforce planning for both maintenance and projects. This session will compare traditional approaches, such as Material Requirements Planning (MRP) and demonstrate SAP IBP for MRO, discuss real-world success stories, and share the future strategy and roadmap from SAP for this IBP capability.

Join this session to

• Understand the value of planning and forecasting with Integrated Business Planning (IBP) compared to traditional MRP approaches
• See a demonstration of the latest capability, including standard integration to SAP S/4HANA Asset Management
• Gain visibility of the latest strategy and roadmap

Presented by:

Graham Nicholson, Solution Advisor Expert – Intelligent Asset Management and Intelligent Supply Chain, SAP  & Hemant Biradar, Senior Solution Advisor – Supply Chain & Digital Manufacturing, SAP

Transforming Contractor Recruitment at Energy Queensland with SAP Fieldglass 

Energy Queensland’s (EQL) Digital Division recruits a large number of contractors each year and processes large volumes of contract extensions. This process was maintained by a spreadsheet and required a contract to be manually created for each new contract and contract extension.

In addition, each contract and extension required a document to be completed manually and forwarded to purchasing for creating or extending the purchase order. This session will share how SAP Fieldglass has fully automated EQL’s contract recruitment process, removing almost all manual processes. The implementation has achieved a 75% reduction in recruitment process times for contractors and seamlessly integrates with SAP S/4HANA.

• The business drivers for removing manual recruitment processes
• What this means for the contract recruitment function at EQL
• How integration of SAP S/4HANA support EQL’s recruitment processes
• What next and future opportunities

Asset Statutory Compliance – Can this Really be Managed using SAP?

Asset Statutory Compliance is a major requirement at our AGL Sites. From pressure vessels to cranes and even generators, being compliant is a must to keep the electricity generating. Three years ago, every AGL site was managing their compliance differently; from executing and signing off inspections, to reporting to ensuring the assets are compliant. With the aim of standardizing our approach an AGL project team was set up with site representatives to understand and map out how Statutory Compliance will be managed at our sites using SAP as the driver.

This Deep Dive session will be split into two parts:

Part one: We’ll demonstrate how AGL standardized our procedures, gained endorsement from our site leaders, reviewed our strategies, and ensured the reporting was uniform across the entire fleet.

Part two: We will show how this standardization was implemented into SAP through Master Data updates, reworking Preventive Maintenance Plans, utilizing Notifications Tasks, and using Fiori as the User interface.

The audience will take away:

• How to implement a standardized approach to all statutory requirements
• A means to track compliance and get site/stakeholder buy-in to standard procedure.
• Achieving real time reporting of compliant and non-compliant Assets
• Why change management and training are important to success
• Understanding your Master Data to ensure you achieve the reporting outcome needed.

Presented by: Craig Robert, Program Manager Compliance – Asset Competency, AGL & Graham Johnston, Work Management/EAM Consultant, AGL

Driving Procurement Transformation with Source to Pay Program

SAP BEST RUN 2023 AU WINNER – SAP Intelligent Spend & Business Networks

Overcoming a complex procurement process plagued by 66 steps, off-system endorsements, and manual handling of 5.3 million documents annually, Queensland Transport and Main Roads (TMR) realized the need for a transformation. Suppliers faced challenges with administrative burdens and late payments due to manual invoicing and payment processes.

To tackle these issues head-on, TMR embarked on a pioneering Public Sector Procurement Transformation. This involved digitization, streamlined processes, and intuitive user experiences, aimed at driving efficiencies and supporting the growing capital programs. Join us as we present TMR’s successful implementation of the Source to Pay Program, highlighting its contemporary Guided Buying Platform, collaborative Supplier Network, integrated Contingent and SOW system, and comprehensive Change Management and Training Program.

The presentation will cover:

• TMR’s procurement challenges and need for transformation
• Implementation of Source to Pay Program with SAP – Guided Buying platform, Supplier Network, Contingent and SOW system
• Change Management and Training Program for successful adoption

You’ll take away three key learnings:

• The importance of digitizing procurement processes for efficiency and cost savings.
• The benefits of implementing a guided buying platform and electronic supplier network.
• The significance of change management and training programs for successful adoption.

Paul has over 20 years’ experience in Government organizations having worked across 3 State and Territory Governments.  As Deputy Chief Financial Officer, Paul leads the provision of contemporary financial management including the delivery of TMR’s annual budget, monthly executive reporting and the mid-year review.  TMR has an annual budget of $12 billion, including capital expenditure of $4.2 billion and managed assets in excess of $106 billion.  Paul heads up the Systems team which leads the Departments ERP strategy and support the ERP system across the organization.  Key achievements have included a number of system implementations and upgrades including ERP and Record Management, organisational and cluster reform in NSW Government and driving improvements in reporting, infrastructure accounting and organisational performance.  TMR recently successfully implement Ariba and Fieldglass to manage the departments spend, which also won the 2023 SAP Best Run Award.

Planning for Ego Pharma’s Growth with SAP IBP Powered Supply Chain Visibility and Transparency

The challenge for Ego is a factor of its own success. Growing at an average of 13% CAGR every year means that what you used to do doesn’t cut it anymore. Ego have implemented the Demand, and Sales and Operations Modules of a Cloud based SAP Integrated Business Planning (IBP). Utilizing in-built functions for forecast accuracy metrics, statistical forecasting, analytics and capitalized on the ease of configuration and implementation when needing to speed up the program due to stakeholder changes. This has led to reduced bias, increased visibility and reduced supply chain spikes. Overall the business has saved 80+ Hours in manual work and increased data accuracy and enablement of IBP Process through visibility of reliable data.

• You don’t have to run a project the same way all the time
• Small to Mid-size companies can benefit from the power of IBP
• Visibility and transparency are key to unveiling the true stories of how your business runs

Dave Booker, Strategy Program and IBP Manager, Ego Pharmaceuticals & Carey Avil, SAP Applications Manager, Ego Pharmaceuticals

Rethinking Digital Engineering – SAP S/4HANA and Siemens Revolutionising Capital Projects and Engineering Management

In 2020, SAP and Siemens announced a strategic partnership that would bring together key elements of the Siemens portfolio (including Teamcenter, MindSphere, and Mendix) together with SAP S/4HANA, Enterprise Portfolio and Project Management, Enterprise Product Development, and Intelligent Asset Management.

A key focus for this partnership is in the area of Capital Projects, to support creation of an engineering digital twin during the design and construction phases and an optimization of the handover process from the construction phase to the operations phase, through a continuous process in parallel to the construction project.

The solution supports consolidation of engineering definitions from multiple sources, including Building Information Modelling (BIM), 2D Piping and Instrumentation Diagrams (P&ID), and 3D Design Tools – enabling one environment with data structures completely representing the asset definition. The data and the structure is then created according to the CFIHOS (Capital Facilities Information HandOver Specification) industry standard.

The presentation will cover:

• Understand the Siemens partnership and SAP solutions in the context of Capital Projects and Digital Engineering
• Demonstration of the SAP Capital Projects and Engineering Management (CaPEM) solution
• Use cases and benefits of Digital Engineering with SAP

Presented by Natalie Kleinert, Solution Advisor – Digital Projects and Intelligent Asset Management, SAP & Jon Wilson, Global Centre of Excellence – Digital Supply Chain, SAP

Planning for Ego Pharma’s Growth with SAP IBP Powered Supply Chain Visibility and Transparency

The challenge for Ego is a factor of its own success. Growing at an average of 13% CAGR every year means that what you used to do doesn’t cut it anymore. Ego have implemented the Demand, and Sales and Operations Modules of a Cloud based SAP Integrated Business Planning (IBP). Utilizing in-built functions for forecast accuracy metrics, statistical forecasting, analytics and capitalized on the ease of configuration and implementation when needing to speed up the program due to stakeholder changes. This has led to reduced bias, increased visibility and reduced supply chain spikes. Overall the business has saved 80+ Hours in manual work and increased data accuracy and enablement of IBP Process through visibility of reliable data.

• You don’t have to run a project the same way all the time
• Small to Mid-size companies can benefit from the power of IBP
• Visibility and transparency are key to unveiling the true stories of how your business runs

Dave Booker, Strategy Program and IBP Manager, Ego Pharmaceuticals & Carey Avil, SAP Applications Manager, Ego Pharmaceuticals

Collaboration Made Easy – Executing Intelligent End to End Processes with the SAP Business Network

See how SAP’s Business Network is reducing the barriers to creating end-to-end processes that span multiple organizations, creating shared value for you and your business partners. With use cases spanning Procurement, Supply Chain, Logistics, Asset Management, Finance, and External Workforce, the Business Network allows you to take these processes outside the four walls of your organization and digitally collaborate with your trusted partners.

The presentation will include:

• Overview of the SAP Business Network
• Use cases for Logistics, Planning / Forecasting and Asset Management
• Case studies and benefits

Presented by:

Matt Grove, Head of Intelligent Spend and Business Networks Centre of Excellence, Asia Pacific Japan, SAP & Adam Peanna, Head of Digital Supply Chain Centre of Excellence, Asia Pacific Japan, SAP

Aligning Maintenance and Operations by Integrating e-Permitting and Planning &Scheduling with SAP PM

The presentation will review Rio Tinto’s journey to adopting and integrating e-Permitting with their maintenance process and SAP Plant Maintenance system, focusing on the integration requirements and considerations to do so successfully.

We will cover the basic element alignments required to determine rail obstructions required to perform work on the track, which aligns to the employee health and wellbeing requirements of any organization, as well as reviewing the master data alignment (Track and Asset elements), people, and specific integration needs and options available. Some prior knowledge of SAP PM (Work Orders, Operations and Functional Locations) will help in more clearly understanding the discussion.

Key takeaways from this session include:

• Pre-Requirements of data consistency in SAP
• Multi-Directional integrations to synchronize ePAS to SAP
• Pitfalls and potential hurdles

Removing Procure to Pay Complexity with Process Automation and Fiori Apps at AusNet

AusNet implemented SAP ECC6 in May 2015, due to widespread business user concerns (200+) that SAP purchasing process was too complex and difficult to use. The decision was taken to continue to use SAP core procurement processes, but to develop Fiori applications that would enable the AusNet business users to have a much-improved user experience via SAP Fiori Application development.

AusNet has developed a suite of SAP Fiori Applications to support the end to end Procure to Pay process, these include E-Buy – Create Purchase Requisitions, Purchasing Dashboard, Manage Purchase Orders, Invoice Workflow & PO Receiving and Purchase Order Approval. In addition to the Fiori application developments, extensive work has been completed to implement automated P2P processes; Purchase Requisitions (PR) are either converted into Purchase Orders via an automated program or are considered an exception for manual Purchase Order creation. 80-90% of AusNet Purchase Orders are being created automatically and work flowed for approval.

Jon will share an overview of the Ariba, SAP and Fiori Application technology being used at AusNet. Followed by details of the SAP Process System Automation – PR to PO Conversion and Procurement Review Approval Workflows Demonstrate New Fiori Applications – Purchasing Dashboard and Manage Purchase Orders. Key audience takeaways include:

• Define, research and the understand the business problem
• Consider all potential solutions, decide on best solution, obtain senior management endorsement, and budget approval
• Design, build and test the solution, develop implementation plan and strategy to guarantee success

Collaboration Made Easy – Executing Intelligent End to End Processes with the SAP Business Network

See how SAP’s Business Network is reducing the barriers to creating end-to-end processes that span multiple organizations, creating shared value for you and your business partners. With use cases spanning Procurement, Supply Chain, Logistics, Asset Management, Finance, and External Workforce, the Business Network allows you to take these processes outside the four walls of your organization and digitally collaborate with your trusted partners.

The presentation will include:

• Overview of the SAP Business Network
• Use cases for Logistics, Planning / Forecasting and Asset Management
• Case studies and benefits

Presented by:

Matt Grove, Head of Intelligent Spend and Business Networks Centre of Excellence, Asia Pacific Japan, SAP & Adam Peanna, Head of Digital Supply Chain Centre of Excellence, Asia Pacific Japan, SAP

Mastering SAP Host

Jonathan has multiple (professional) personalities.

On one hand an experienced Television Host, Commentator and Podcaster. He has worked on some of the world’s most iconic sporting events from Olympic Games to Cricket World Cups.

In his other life, Jonathan is an Industry Advisor for the Utilities Industry in ANZ with over 25 years’ experience.

In this role Jonathan works with SAP’s strategic Utilities customers to navigate their journey to becoming digital, sustainable, enterprises.

Defining Your Digital Supply Chain Planning Strategy

In the dynamic realm of modern business, the imperative to synchronize supply chains presents a nexus of challenges and opportunities.

Join us for the ‘Defining Your Digital Supply Chain Planning Strategy’ session, where we navigate the complexities of achieving synchronicity, uncover potential benefits, and unveil insights into fortifying supply chain resilience through predictive AI capabilities.

Driving Innovation and Thinking Outside of the Box to Optimise your Transport Management

Interactive session to discuss a range of practical and achievable innovation opportunities for Supply Chain Scenarios. Come and discuss, challenge, and provide your individual insights with industry leaders in collaborative discussion around Transport Management including planning for fuel cost optimisation considering the most cost-efficient fuel on the day, the optimal time when refueling is required and a range of external factors.

Delivering Field-Ready Work

Effective Scheduling and field execution in a Utility environment requires an extra step that is rarely discussed. Scoping and breaking down a job into its operations, materials and services, so that it can be scheduled, is an important process and the standard SAP provide a framework but don’t provide an optimised experience. The problem has been solved by SA Power Networks and their Breakdown Sheet (SBS) that uses the best of SAP, and the simplicity of a SAP Fiori User Experience to make work field ready, and ensure that all resources are optimised. See a working demo of the application and hear the story first hand from the interval product owner:

• Why was the application developed?
• Who uses it?
• How does it fit in the process?
• What has been learnt

Future Guaranteed: Harnessing SAP’s Latest Technology to Solve Business Problems Towards Success

We live in a fast-paced business landscape. Organizations face the critical challenge of trusting technology, systems, data integrity and adoption of the tools to meet critical business needs to successfully run asset-intensive companies.

Looking forward, there is a genuine need for integrating disparate systems, harnessing data for intelligent decision-making, and ensuring the futureproofing of your operations. This requires a high level of sophistication to manage your SAP system with all your other business applications. You need to decide what level of customisation is done with prebuild or built-in applications, automation, integration, and intelligent reporting.

Rizing recognizes these challenges as opportunities for innovation and improvement. No matter whether you are on the S/4 HANA or still on ECC, you should be thinking of SAP BTP and wondering what’s the next step.

In this session, we will provide you with knowledge on what many of our customers face as they move from legacy ECC systems, migrated S/4 HANA to the recent releases of S/4 HANA and the transformations they go through to achieve their business objectives. Code remediation, code development, low code/no code alternatives and much more will be explained through the understanding of the BTP suite of tools and capabilities to keep your core relatively clean to future proof your investment in EAM processes and capability.

You will see specific real-life project examples that customers are utilising SAP technologies to meet their business requirements, these include:

• Integration and enhancements to deliver transformation
• Pre-built applications and develop analytics to run their business
• AI and ML investments for the future

Deep Dive: Why Believe in SAP Asset Performance Management?

This Deep Dive session is a follow-on from our Asset Performance Management (APM) overview session presented at Mastering SAP in 2022 and is a deeper look into the burgeoning world of Asset Performance Management. 

One year ago, Precision Drilling was on the cusp of a productive APM tenant. Today, after several months of production time with APM, the team can present and demonstrate the use cases implemented and results.

The session will include:

• What does it take in SAP S/4HANA to be ready for APM technology?
• Why think out of the box with APM Concepts
• Technically, what does APM require in terms you can understand?
• Functionally, what will your organization have to do to support, use and see value from APM?
• Where is Precision Drilling going next, and how do we keep in lockstep with SAP?

Are there lessons from this project? Yes, but they are more like key takeaways than lessons. Why say that? Well, each of our organizations is different, and the lessons that Precision Drilling learned will be different than what you learn—the key takeaways, though, will benefit everyone.

1. Data, as always, leads the pack in importance

2. Discipline within executing your business processes

3. Scrutiny of the data and the processes (Who is going to look at and act upon exceptions and outliers?)

We promise you will come away from this session with a deeper understanding of APM technically and what functionality it has. But, maybe more importantly, though, will be your overall ability to believe in the concept of APM and specifically SAP’s product!

Presented by Norm Poynter, Co-founder & MD, Asset Management Advocate (CAN)

Does Commercial Project Management in SAP Pass the Test?

Commercial Project Management (CPM), a component of the Enterprise Portfolio and Project Management Suite, is a tool designed to deliver advanced project management capability, that is not found in core S/4 Project Systems. With most businesses needing features such as Budgeting, Forecasting and Change & Issues Management – why hasn’t this been widely adopted? This session is designed to be interactive, providing an opportunity to ask questions, gain a deeper understanding of the tool, and engage with colleagues to learn how they manage projects in their SAP environment.

Does Commercial Project Management in SAP Pass the Test?

Commercial Project Management (CPM), a component of the Enterprise Portfolio and Project Management Suite, is a tool designed to deliver advanced project management capability, that is not found in core S/4 Project Systems. With most businesses needing features such as Budgeting, Forecasting and Change & Issues Management – why hasn’t this been widely adopted? This session is designed to be interactive, providing an opportunity to ask questions, gain a deeper understanding of the tool, and engage with colleagues to learn how they manage projects in their SAP environment.

Build First-Class Field Service Operations using AI & Blockchain

Intelligent technology has taken service delivery to new levels, allowing firms to provide consistently outstanding customer experiences and simplify field service work.

Artificial intelligence functionality has helped customers, optimize scheduling, planning, and dispatching. Automatic route planning minimizes driving times for each technician and assignment.

Internet of Things (IoT) capabilities and sensor data has enabled customers to detect issues early, provide proactive and preventive maintenance, and reduce intervention and travel costs – while increasing customer satisfaction and reducing downtime.

Add SAPBlox (blockchain) to the mix, and the digital asset data becomes completely validated and verified, leading to no additional checks and procedures that costs enterprises significant time & effort.

– One Unified solution, from the field to the back office
– Single source of truth for all your verified assets on blockchain
– One streamlined AI-driven service process for all preventative maintenance and installation jobs

Build First-Class Field Service Operations using AI & Blockchain

Intelligent technology has taken service delivery to new levels, allowing firms to provide consistently outstanding customer experiences and simplify field service work.

Artificial intelligence functionality has helped customers, optimize scheduling, planning, and dispatching. Automatic route planning minimizes driving times for each technician and assignment.

Internet of Things (IoT) capabilities and sensor data has enabled customers to detect issues early, provide proactive and preventive maintenance, and reduce intervention and travel costs – while increasing customer satisfaction and reducing downtime.

Add SAPBlox (blockchain) to the mix, and the digital asset data becomes completely validated and verified, leading to no additional checks and procedures that costs enterprises significant time & effort.

– One Unified solution, from the field to the back office
– Single source of truth for all your verified assets on blockchain
– One streamlined AI-driven service process for all preventative maintenance and installation jobs

Build First-Class Field Service Operations using AI & Blockchain

Intelligent technology has taken service delivery to new levels, allowing firms to provide consistently outstanding customer experiences and simplify field service work.

Artificial intelligence functionality has helped customers, optimize scheduling, planning, and dispatching. Automatic route planning minimizes driving times for each technician and assignment.

Internet of Things (IoT) capabilities and sensor data has enabled customers to detect issues early, provide proactive and preventive maintenance, and reduce intervention and travel costs – while increasing customer satisfaction and reducing downtime.

Add SAPBlox (blockchain) to the mix, and the digital asset data becomes completely validated and verified, leading to no additional checks and procedures that costs enterprises significant time & effort.

– One Unified solution, from the field to the back office
– Single source of truth for all your verified assets on blockchain
– One streamlined AI-driven service process for all preventative maintenance and installation jobs